First task: explore the resources for this topic

1. When you go to the Drug and Alcohol Testing page...

Getting any information from service users can come across as being intrusive and repetitive. Filling out questionnaires or something physical such as drug testing are examples of this. The most important skill to practise is asking open questions - that is questions that do not lead to a particular response. Applying a motivational style to drug testing is used as an example of a skill that is helpful in most situations.

• Take note of the Practitioner Preparation and Practitioner Skills boxes.

• Read the How to Do It dialogue and be sure you understand how this way of talking avoids confrontation, and reduces the likelihood of a negative outcome for your service user.