Third task: your study group discussion

Once you are happy that you have covered both tasks for this topic, it’s time to go to your study group discussion. Here are some suggestions for structuring your discussion…

• What changes could be made in your organisation to increase the message that people are welcome when they walk through the door?

• What implications are there for your service from the points made by Professor Duckert?

• What are your conclusions, having completed the checklist of what makes a good team player?

• Does your service deliver service user satisfaction? What happens if a service user’s wishes conflict with the practitioner’s views?