Once you are happy that you have covered both tasks for this topic, it’s time to go to your study group discussion. Here are some suggestions for structuring your discussion…

  • What changes could be made in your organisation to increase the message that people are welcome when they walk through the door?

  • What implications are there for your practice from what you have learned so far?

  • How do you gauge service user satisfaction? What happens if a service user’s wishes conflict with the practitioner’s views?

  • What would enhance your job satisfaction?

Note down your thoughts ➜