Once you are happy that you have covered both tasks for this topic, it’s time to go to your study group discussion. Here are some suggestions for structuring your discussion…

  • What have you learned from the suggested approach to conversations about drug testing?

  • In what other situations might this be useful?

  • What particular skills did you notice in the reported dialogue?

  • How confident do people in your study group feel about establishing rapport as part of getting on with business?